Privacy Policy
Effective Date: September 2026 • Last Updated: September 9, 2026
At Trivedi Sales & Solar Solutions ("we," "our," or "us"), we are deeply committed to safeguarding the privacy and confidentiality of our prospective and existing solar clients. This Privacy Policy delineates how we collect, process, utilize, and protect your personal, property, and electrical billing information when you interact with our website (www.trivedisales.in), request a rooftop feasibility survey, download engineering brochures, or apply for central government PM Surya Ghar solar subsidies.
We will never sell, lease, rent, or trade your mobile number, email address, property layout, or electricity bills to third-party advertising brokers. Your information is strictly utilized for solar system sizing, structural engineering feasibility, DISCOM net-metering liaisoning, and official PM Surya Ghar portal subsidy processing.
1Information We Collect
When you browse our portal, schedule a free on-site survey, utilize our Solar ROI Calculator, or download our technical product brochures, we may collect the following classes of data:
- Contact & Identification Data: Full name, telephone/WhatsApp mobile number, email address, and preferred language.
- Location & Rooftop Coordinates: Postal address, district, city (e.g. Ujjain, Indore, Dewas, Bhopal), rooftop area (in sq. ft.), and roof structure type (RCC Flat, Industrial Shed, Sloped Tile).
- Utility & Billing Data: Average monthly electricity bill amount (in INR), consumer account number (IVRS / Service Connection ID), and designated DISCOM (such as MPPKVVCL West Discom, MPMKVVCL Central Discom, or other state utilities).
- Digital Technical Telemetry: Anonymized browser type, operating system, IP address, page visit timestamps, and device metrics to maintain website stability and security.
2How We Use Your Information
Your data is processed strictly for legitimate engineering, contractual, and regulatory purposes, including:
- Generating accurate solar system sizing estimates (1 kW to 100 kW+) and customized financial ROI proposals.
- Deploying certified solar engineers for free doorstep rooftop shadow profiling and structural structural evaluations in Ujjain and Madhya Pradesh.
- Processing official applications on the PM Surya Ghar National Portal for direct DBT subsidy disbursement (up to ₹78,000).
- Facilitating bidirectional net-metering feasibility inspection, technical clearance, and synchronization with state distribution companies (DISCOMs).
- Providing lifetime post-installation warranty assistance, scheduled preventive maintenance (AMC), and real-time generation monitoring support.
3Data Sharing & Regulatory Disclosures
We only share your information with verified statutory entities strictly required to complete your solar commissioning and subsidy disbursement:
- Government Regulatory Authorities: Ministry of New and Renewable Energy (MNRE), National Portal for Rooftop Solar, and respective State DISCOMs (e.g. MPPKVVCL) for grid compliance and subsidy claims.
- Authorized Financial Institutions: Public sector and partner nationalized banks (SBI, Canara Bank, PNB, BoB) if you explicitly apply for a zero-collateral PM Surya Ghar solar loan.
- Hardware OEM Manufacturers: Waaree, Adani Solar, Solis, Sungrow, Polycab for registering your 25-year panel performance and 10-year inverter warranties.
4Data Security & Retention
All customer transmissions are encrypted using industry-standard TLS (Transport Layer Security) 256-bit encryption. Access to customer billing records and project files is restricted exclusively to authorized Trivedi Sales project managers and engineers. We retain customer project dossiers for the active duration of the 25-year system warranty lifecycle to honor service guarantees and DISCOM audit requirements.
5Your Rights Under Indian DPDP Act 2023
Under India's Digital Personal Data Protection (DPDP) Act, you possess the right to:
- Request a summary of your personal information held in our records.
- Request rectification of inaccurate contact or property records.
- Withdraw consent for optional promotional bulletins or newsletters at any time.
- Nominate a representative in the event of death or incapacity.
6Grievance Redressal & Contact Information
If you have any questions, feedback, or grievance regarding this Privacy Policy or your personal information, please reach out to our designated Data Officer:
Trivedi Sales & Solar Solutions